Shipping policy
Shipping within the Netherlands
Postage costs
For orders above €50 (excluding shipping costs) we will pay the shipping costs for you, below this amount we charge €4.50 per package.
Delivery time
Orders will be transferred to PostNL within 1 to 2 working days.
Pick up point
Want to have your package delivered to a pick-up point near you? That's possible!
Go to track & trace (also available in the PostNL app) that you received via email. Click on 'change delivery'. This is possible from the moment we received your package from the sender until you see the status 'Sorted'. Do you want to receive messages as soon as the status of your package changes? This is possible in the PostNL app via 'Account' - 'Notifications'. Select the desired PostNL point.
Shipping abroad
Delivery time
The average delivery time for parcels sent abroad is 2 to 7 working days.
Postage costs
| Country | Shipping Costs Home Delivery |
| Belgium | €7.95 (no shipping costs for orders over €100) |
| Bulgaria | €22.95 |
| Cyprus | €32.95 |
| Denmark (excl. Faroe Islands and Greenland) | €11.95 |
| Germany | €7.95 (no shipping costs for orders over €100) |
| Estonia | € 18,95 |
| Finland | € 19,95 |
| France (incl. Corsica and Monaco) | €13.95 |
| Greece | €24.95 |
| Hungary | € 16,95 |
| Ireland | € 18,95 |
| Italy | €14.95 |
| Croatia | € 19,95 |
| Latvia | €15.95 |
| Lithuania | €22.95 |
| Luxembourg | €11.95 |
| Malta | €28.95 |
| Austria | €11.95 |
| Poland | €15.95 |
| Portugal (incl. Azores and Madeira) | € 18,95 |
| Romania | € 18,95 |
| Slovenia | € 18,95 |
| Slovakia | € 16,95 |
| Spain (incl. Balearic Islands, excl.Canary Islands) | €15.95 |
| Czech Republic | €14.95 |
| Sweden | € 17,95 |
Returns
Still not satisfied with your purchase? No problem!
You have the right to a statutory cooling-off period of 14 days. The cooling-off period starts the day after you receive the product. Please let us know within these 14 days via hallo@zozero.nl know that you want to return the product. The products must be returned unused, undamaged and in their original condition and packaging.
From the moment the request is submitted, you have another 14 days to return the product.
Products which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery are not covered by the right of withdrawal and cannot be returned or exchanged for this reason.
Money Back
We will refund the full purchase price within 14 days from the moment you have indicated that you wish to make use of the right of withdrawal. In the event that the entire order is returned, we will also refund the initial shipping costs. However, we must have received the product in good order or you must be able to prove that you have returned the product.
The return shipment is at your own risk. We advise you to pack the product well.
Return Shipping Costs
Zo Zero sees the idea of 'buying as much as possible online, because I can return for free' as a major social problem. In the case of a return shipment, a negative impact on the environment is created twice, which is not compensated by the use of sustainable products. To discourage this and to encourage our customers to make a well-considered choice and not to make impulse purchases, the costs for returning products are at your own expense. If a product is defective, we will of course cover the costs of the return shipment.
Product Exchange
Do you want to exchange a product? Then place a new order and return the products you want to exchange. We will refund the purchase amount of the initial order to your account. The costs of the return shipment are for your own account.